Naviance Sucks Customer Reviews and Feedback

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Naviance is an American college and career readiness software provider that partners with high schools and other K–12 institutions to provide students with college planning and career assessment tools. The company reports that its products reach more than 7 million students at nearly 8,500 schools in 100 countries.


A former Professor of Naviance wrote this on talkcollegeconfidential: I am not fan of Naviance. Although there can be some benefits for aggregating previous admission statistics (primarily in the larger high schools), remember that Naviance is an expensive investment that is sold to the school districts as a 'tool' to lessen the load for the on-staff counselors at the high school during the application process, i.e., transcripts and recommendations. However, the current steps required to interface with the Common App. makes the experience for both students and counselors more complicated and difficult for no good reason. Their back-end software is seriously out dated. My students complain that there is nothing intuitive about the Naviance system (instructions always required), and say that the graphics look like they were created for fourth graders.

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Former Employee - Account Executive says

"Terrible pay under industry standard, management is out of touch"

Current Employee - Anonymous Employee says

"not a clear career development path"

Education Consultant (Former Employee) says

"A typical day at work was stressful and management offered little help and the sales territories was not distributed properly."

Support Specialist (Former Employee) says

"This was my first high call volume job. We fielded nearly 200 tickets a day each support analyst. This job taught me alot about time management and inter-office communication."

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